Mediation: Facilitating Dispute Resolution
Our mediation service is dedicated to guiding parties through conflicts towards a place of mutual respect and understanding. We employ strategic practices aimed at fostering open dialogue, building empathy, and crafting collaborative solutions. Our focus is on creating a safe space where every voice can be heard and every concern addressed, paving the way for mutually acceptable resolutions.
Conflicts, though often perceived negatively, are natural components of personal and societal evolution. How we manage these conflicts can either lead to destructive outcomes or become a catalyst for growth and development. Mediation stands out as an effective and peaceful method for navigating these waters, promoting the resolution of family, workplace and community disputes to reach a consensus that respects the interests of all parties involved.
Mediation is a non-confrontational process that aims to minimize stress, fostering an atmosphere where open discussion thrives.
Privacy is paramount in mediation. All discussions remain confidential, ensuring a secure space for honest dialogue.
Participants in mediation maintain complete control over the outcome, with the freedom to agree only to terms that serve their interests.
Mediators facilitate the process, but it is the parties who drive the solution, crafting agreements that reflect their needs.
Mediators serve impartially, without advising or directing the outcome, ensuring a balanced process.
Mediation is often more cost-effective and quicker than traditional dispute resolution methods.
Scheduling and terms are collaboratively set to accommodate all parties involved.
The process is geared toward finding ‘win-win’ outcomes that serve the interests of all involved.
Mediation not only resolves conflicts but can also help restore communication and respect between parties.
Discover the full spectrum of benefits mediation can offer by downloading our informative leaflet.
In our team, we have accredited and experienced dispute resolution practitioners and mediators. We uphold the highest standards of expertise and ethical practice in our mediation services. Our accreditation and certificates stand as a testament to our commitment to excellence in the field of conflict resolution not only in Scotland but also internationally.
Thanks for the session the other day. It really created a great impact. Specifically helpful and useful were the things you said about what We can control and what we cannot. I often beat myself too much about why I am not being able to make a difference. But now understanding that certain things are out of my control makes me feel at peace and allows me to divert my attention to things I can control.
During the workshop, Hanna emphasised how to differentiate between the things that matter and those which don't. I believe this point doesn't only apply in the business world but also our personal lives. I have learnt a lot from her workshop and highly recommend it. Thank you so much, Hanna!
I wholeheartedly recommend the exceptional talents of Hanna and Vitalii, a remarkable couple renowned for their expertise in conflict management, mediation, and emotional intelligence. Having participated in several of their workshops and collaborated closely with them, I can attest to their remarkable insights, engaging teaching style, and inspiring impact on individuals. Their ability to capture the room is exceptional, making their workshops both enriching and transformative. Every time I walk away from a session, I feel inspired and empowered to use my knowledge in my everyday life and career!
I attended a ‘Conflict Management in the Workplace’ Workshop, organized by the talented Hanna Dushkova and Vitalii Diakov. They led an exciting session that involved Chloe Nash and I from our Service Design background along with other representatives from a range of organisations and industries. They created a truly unique and safe environment that generated thought-provoking discussions, practical exercises, and honest reflection.
Thank you for a great workshop this morning, the group were certainly enjoying the content. Delighted to have made it along and met you both.
The support and encouragement from our trainers ignited a shift in my mindset, inspiring self-determination and a newfound confidence that has broadened my vision for the future and expanded my network.
The training was a mixture of valuable theory and practical exercises at the training. It created a trustful environment during learning sessions. The training helped me raise my awareness and motivation to be more proactive, which helped me integrate and socialize fast. I liked communicating with my peers, exchange of the information and our experiences with other participants.
Thank you for this. I liked the cylinder of truth and also the I statements – they reminded me of some training I have done in non-violent communication. Really useful
Thank you Hanna Dushkova and Vitalii Diakov for coming into Grove Academy today to deliver an amazing work inspiration activity! This was a great opportunity for the young people of Grove Academy to discover what Ukrainians Together is all about and to learn about all the various languages/cultures you can come across in your future workplace.
An uplifting Scottish Refugee Council staff and volunteers conference 2023, where we launched our strategy for the next 5 years. What made the day even better was that it was facilitated by the fantastic Diakov Vitalii and Hanna, who arrived in Scotland last year fleeing conflict in Ukraine.
I gained practical experience through discussion and debate. We were able to work in groups. During the learning process, we expressed ourselves freely and openly, which contributed to motivation.
After communicating and staying together for a while, relief came, peace was felt, joy, confidence, and gratitude to all who were at the project and to the organisers and participants appeared.
Through our work on the Ukrainians Together project we have gathered our experience and designed products that could be useful for improving awareness and...
Through our work on the Ukrainians Together project we have gathered our experience and designed products that could be useful for improving awareness and...
Through our work on the Ukrainians Together project we have gathered our experience and designed products that could be useful for improving awareness and...
Through our work on the Ukrainians Together project we have gathered our experience and designed products that could be useful for improving awareness and...
